Last updated: October 29, 2026

Returns and refunds

This policy does not limit any rights you may have under applicable consumer protection laws.

1. 30-day return window

You may request a return within 30 calendar days of receiving your shipment. All returns require prior written authorization and a Return Merchandise Authorization (RMA) number from Elite Autos Inc. Request one at contact@eliteautosinc.ca.

2. Eligibility

  • The engine or transmission must be in its original delivered condition, securely strapped to a pallet.
  • No internal components, sensors or covers may be altered, removed or swapped.
  • The unit must be fully drained of oil, coolant and transmission fluid before it is shipped back.
  • Proof of purchase (your order number) is required.

3. Restocking fee on non-defective returns

Returns due to an ordering error, change of mind, vehicle cancellation or incorrect fitment are subject to a 20% restocking fee. Freight charges are not refundable on these returns. To avoid fitment problems, send us your VIN before ordering and we will confirm compatibility.

4. Defective units

If a unit is found to have an internal mechanical defect within the warranty period (confirmed by oil pressure or compression testing), Elite Autos Inc will, at its discretion:

  • ship an equivalent replacement unit at no extra charge; or
  • issue a full refund if an equivalent replacement is not available.

See our Warranty Policy for coverage details.

5. Refunds

Once the returned unit reaches our depot and passes inspection (typically 2–3 business days), we issue the refund in Canadian dollars to the original payment method. Orders paid by bank or wire transfer are refunded by transfer to the paying account. Allow 3–7 business days for the refund to appear, depending on your financial institution.

6. Return Method

Customers are responsible for covering the cost and risk associated with returning goods. Please return your items to:

📍 Elite Autos INC
6295 Mississauga Road, Suite 219, Mississauga, Ontario L5N 1A8

We recommend using an insured and trackable shipping method to ensure safe delivery. Elite Autos cannot be held responsible for goods that are lost or damaged during return transit. Refunds will only be processed once the returned goods are received and inspected.